Genesys Provar Case Study

Business Challenges

Regression Testing consumes vast resources at this company due to manual testing required each time. In a Year, at least they will have 8 releases. The company had the vision to reduce manual testing effort through a Salesforce test automation solution, but they struggled to find the right option. After spending time and money building a Salesforce test automation regression suite using other automation tools such as Selenium® and QTP®, they still hadn’t found an optimized or scalable solution except Provar that rightly fits to their requirement.

After identifying the tool that fits to the requirement, they don’t have Provar resources and also the Provar company is charging hefty amount in providing the consultancy to automate their existing regression test cases across multiple platforms.

Digital Transformation

Utilizing Tableau's technologies,we could extract data from its source to convert and publish it. We enableduser and data filters and permissions to comply with the security policy. Sigmasoft then usedcalculated fields to achieve compliant Federal Masking. We could use a singleextract published data source for all dashboards. There was significantperformance improvement on Enterprise Asset Management (EAM) and GeneralServices Administration (GSA) dashboards. 

In doing this, we were able to optimize calculations at the sheet level and minimize the marks in the views used in each dashboard. The reload time for these real-time analytics was reduced from 90 to 30 seconds. And refreshes were kept smooth and seamless when new filters were added. Delays across the board were mitigated ,and upgrades were implemented as the technology continues to improve.  

We alsoused Snowflake tocreate queries for data and security that translate seamlessly into the Tableau application.We also removed dependency on Immuta (anotherdata access platform) by implementing enhanced security programming usingStructured Query Language (SQL). We then simplified the Security SQL to reducethe number of records and provide a bigger warehouse for data to reduce latencyto refresh time. 

We selected specific dashboard modules that would best suit the business needs of NetApp. These dashboards range from Customer Intelligence, encompassing Freshness, Completeness, and Landscape. We also included Deal Registration Statistics and Metrics, Sales Bookings: Bookings Overview, Bookings and Discount, Territory Overview, and Top N Metrics. The varieties of dashboards offer versatility for different departments to achieve optimization in understanding their data

Key Solutions

Sigmasoft is providing Provar specific automation testing services to automate all of the customer’s existing regression suite across multiple platforms that includes Salesforce and non-Salesforce applications. 

Implement all needed re-usable components, use best practices wherever applicable along with CI?CD implementation using existing and approved tools & technologies like Git Hub Actions.

Business Benefits

So far automated about 45 E2E regression test cases that accommodates several other test scenarios using data driven approach. Achieved a significant effort reduction of almost weeks time to 2days in executing the current regressions suite of 45 scripts.

Helped the customer in establishing CI/CD pipeline to execute automated scripts on scheduler basis using Git Hub Actions

For this company, implementing Provar helped reduce testing time and effort but also helped increase test coverage of different permutations.


IT that sells Customer Experience & Call Center Technology


United States


Provide automation testing services based on Provar which is an integrated Salesforce test automation tool that could fill the gap in CRM Solutions